Driver Management App for Moving & Mounting Services Company
Teamo Delivery app for IKEA seamlessly links you with a reliable network of skilled drivers to help you complete your small or big deliveries on time.
In our collaboration, we achieved the esteemed title of "the best-organized project in IKEA's history". The use of our ready-made modules significantly accelerated the project, reducing its development time by 60%.
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About the Project
TaskRabbit, a leading platform in the gig economy, connects clients with skilled taskers for services ranging from home repairs to furniture assembly and delivery. Known for its reliability and flexible workforce, TaskRabbit wanted to strengthen its partnership with IKEA by enhancing its delivery capabilities.
Taskrabbit partnered with us to develop Teamo, a Delivery Driver Management App that seamlessly integrates with Taskrabbit’s network of drivers and helpers, as well as IKEA’s systems.
This comprehensive application is designed to streamline delivery management, team organization, and scheduling, enabling efficient logistics workflows and responsive customer service for Taskrabbit's moving and mounting services.
The project included complete end-to-end services, from initial branding to final launch, leveraging Ulan Software’s extensive expertise in full-cycle software development.
Project Goals
The overarching goal of the project was to create a cohesive and user-friendly digital platform to manage delivery operations for TaskRabbit's integration with IKEA, addressing the complexities of logistics management in the gig economy.
This platform also needed to support TaskRabbit’s flexibility requirements, allowing seamless adjustments to workflows, driver availability, and operational demands in real time. By integrating TaskRabbit’s services with IKEA’s standards, the app would ensure both brands delivered on their customer satisfaction promises.
What we Delivered
Ulan Software delivered a fully operational and scalable web app tailored to the specific needs of IKEA’s moving and mounting service. The following features and functionalities highlight the depth and capabilities of the platform:
Back-Office Application
Our team delivered a back-office platform designed to meet TaskRabbit's unique logistical challenges.
It was built using a microservices architecture, it integrates seamlessly with IKEA’s existing systems while allowing TaskRabbit to oversee logistics at scale.
Key modules in the back-office enable admins to monitor real-time driver locations, optimize route allocations, and track delivery progress, ensuring reliable operations from dispatch to delivery.
User and Team Management Tools
This module includes powerful user and team management capabilities.
With granular role-based access control, the platform allows to assign specific permissions, manage driver availability, and dynamically adjust team structures based on delivery needs.
Built with a secure authentication system and a centralized user management API, this feature enables admins to create, edit, and deactivate accounts seamlessly, minimizing onboarding time and ensuring secure access at every level.
Delivery Calendar and Time Slot Configuration
Our team developed a dynamic calendar tool specifically built to handle the high volume of deliveries.
This feature integrates with the driver scheduling system, allowing for real-time time-slot allocation and route optimization.
The system can adjust delivery windows, handle last-minute changes, and optimize routes based on traffic and location data.
This scheduling tool minimizes delays and maximizes route efficiency, ensuring that each delivery meets on-time standards.
Earnings Management Dashboard
The earnings dashboard is designed to track and manage compensation for delivery drivers.
This system calculates earnings based on delivery metrics such as distance, time, and service complexity.
Through a secure API integration, admins can view, adjust, and export earning data, supporting transparency and accurate payment processes.
Delivery Specifications
To meet the specific requirements of IKEA’s large and diverse product range, the app includes advanced configuration options for each delivery.
This allows to add detailed specifications, including item size, required tools, and setup instructions. Built with a modular architecture, this feature can be customized or expanded as service offerings grow, ensuring that each delivery is prepared with precise requirements and minimizing logistical errors.
The system’s data integration capabilities also feed into analytics, allowing TaskRabbit to track patterns and improve delivery efficiency.
Business Impact
The Teamo app generated substantial improvements in IKEA’s delivery operations, transforming both efficiency and user experience. Key business impacts included:
- Enhanced Operational Efficiency integrated real-time tracking and intuitive management tools, facilitating smooth coordination between drivers, store teams, and customers, while reducing delivery times and operational bottlenecks.
- Significant Cost Reduction was achieved by leveraging pre-built modules, which shortened the project timeline by 30%.
- Streamlined Coordination through a centralized back-office platform minimized miscommunication and improved overall coordination, resulting in a more seamless delivery process.
- Improved Customer Satisfaction with accurate delivery tracking and scheduling.
- High Scalability were built in using PWA technology, VueJS, and NodeJS, making the platform adaptable for future demands.
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