Software Maintenance and Support Services
At Ulan Software, we understand the critical importance of maintaining your software applications. Regular maintenance support ensures optimal performance, enhances security, and extends the lifespan of your software. Our services cover all aspects of software support and maintenance; strategy, upgrades or refactoring.
We are here to support you every step of the way with expert troubleshooting and reliable software support.
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Our Software Maintenance Services
Adaptive Maintenance
We adapt your applications to new operating systems, hardware, or software requirements. This process ensures your software continues to perform effectively, no matter how your technical environment evolves. Our adaptive maintenance services guarantee that your applications stay current and functional, providing a seamless user experience.
Corrective Maintenance
Corrective maintenance focuses on bug fixing and resolving issues that can disrupt your software’s performance. Our team quickly identifies and corrects errors, ensuring minimal downtime and maximum reliability. We prioritize accuracy and efficiency, providing dependable solutions that restore your software to its optimal state. With our corrective services, you can optimize your applications to operate flawlessly.
Perfective Maintenance
Perfective maintenance involves enhancing your software by adding new features and improving existing functionalities. We continuously analyze user feedback and market trends to implement updates that keep your software competitive and user-friendly. Our goal is to perfect your applications, ensuring they meet evolving user needs and business requirements. Trust us to provide the improvements that give your software a competitive edge.
Preventive Maintenance
Preventive maintenance is crucial for identifying potential issues before they become significant problems. We conduct regular inspections and proactive measures to prevent future bugs and performance issues. This approach ensures your software remains secure, reliable, and efficient. With our preventive maintenance, you can avoid unexpected disruptions and maintain a smooth operational flow.
Minimize Downtime with Professional Software Support!
Our Software Support Services
Incident and Problem Management
Our team is dedicated to swift incident resolution and thorough problem management. Depending on the scope of the issue, we provide real-time monitoring and rapid response to ensure minimal disruption to your software operation. We perform root cause analysis and implement long-term fixes to keep your systems running efficiently and prevent future issues.
Custom Support Plans
We offer custom support plans to meet the unique demands of your business. These plans are designed to scale with your company, providing ongoing activities like system monitoring, bug fixes, and performance optimization. Our tailored solutions ensure your software continues to operate effectively as your business evolves.
On-Demand Support
Our on-demand support is available 24/7, giving you access to expert assistance whenever you need it. With support provided via multiple channels, including phone, email, and chat, we are ready to resolve issues quickly and keep your software running smoothly.
Dedicated Technical Support Team
For larger enterprises, we offer a dedicated technical support team. This team focuses exclusively on your business, providing personalized service and expert support. With an in-depth understanding of your systems, they ensure ongoing efficiency and reliability, so your software continues to run smoothly throughout its lifecycle.
Choose Ulan Software - for Software Maintenance and Support
At Ulan Software, we blend expertise, innovation, and a client-centric approach to deliver
top-notch software solutions.
Experienced Team
With over 17 years in the software industry, our team has successfully completed numerous projects across various domains. We use a robust, cutting edge tech stack and stay on top of recently developed advancements. Mastered by our developers, these tools ensure top-quality solutions.
Tailored Solutions
We believe in a client-centered approach, where your business requirements drive our solutions. Ulan Software has a strong commitment to integrity and dedication. We work closely with you to deliver customized software that aligns with your vision.
Multi-Sector Knowledge
We provide versatile solutions that cater to each industry specific needs.
Start Ups
Medium Businesses
Large Companies
Enterprises
And Many More!
At Ulan Software, our technology leaders bring over 30 years of cumulative experience with backgrounds in companies like UBS, Millennium, PKO BP or Standard Chartered. They executed projects for companies such as IKEA and Poczta Polska, providing expert services and multi-industry knowledge.
We have extensive entrepreneurial experience, with 3+ successful ventures founded for SMEs and business owners. This background helps us understand the challenges and opportunities faced by businesses today. As a result, we deliver exceptional solutions tailored to meet the unique needs of our clients across various sectors.
Meet Our Experts!
Our proprietary framework, enhanced by pre-built modules and a proven development process, enables us to accelerate software delivery by around 20%, while our ready-made modules allow delivery up to 70% faster. Backed by successful case studies and client outcomes, our approach saves time and costs and ensures the delivery of high-quality solutions faster than ever before.
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Frequently Asked Questions
Can you handle maintenance for software developed by another company?
Yes, Ulan Software can manage the maintenance of software developed by a third-party. We begin by conducting a thorough assessment of the software’s architecture, codebase, and functionality. From there, we create a tailored plan to address any issues and ensure smooth, ongoing operation, leveraging our dedicated team of experts for seamless maintenance transitions.
Our On-Demand Support is accessible 24/7 and includes expert assistance via multiple channels, such as phone, email, and chat. This service ensures that whenever an issue arises, our team is readily available to provide prompt solutions, minimizing disruptions and keeping your software operating smoothly.
For larger enterprises, a Dedicated Technical Support Team provides personalized service, focusing solely on your business's needs. With an in-depth understanding of your systems, this team offers consistent monitoring, preventive measures, and responsive troubleshooting to ensure ongoing efficiency and reliability, ultimately reducing downtime and improving operational performance.