Privacy Policy

Last updated: 01.10.2024

Introduction

At Ulan Software, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our services. We are a software development company based in Wrocław, Poland, and comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
A cube without three walls containing the Ulan logo and a cube with icons

Definitions

Who is the Controller of Your Personal Data?

The controller of your personal data isUlan Software sp. z o.o., with its registered office in Wrocław at Gen. Jana Henryka Dabrowskiego 42 street, 50-047, Poland (hereinafter referred to as “Ulan Software” or “we”). As the data controller, we determine the purposes and means of processing the personal data you provide to us. We are committed to ensuring the safety and security of your personal data and making every effort to protect it. We do not sell or share personal data entrusted to us for profit.

What Data We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Full name, email address, phone number, job title, company information, etc.

Technical Data: IP address, browser type, operating system, and information about how you use our website or services.

Cookies and Tracking Data: Data collected via cookies and other tracking technologies, like Microsoft Clarity.

Other Information: Any information you provide to us directly, such as through emails, forms, or customer support interactions.

How We Use Your Data

We use your personal data for the following purposes:

To provide our services: To communicate with you, fulfill service requests, and deliver software solutions.

To improve our website and services: Analyze usage trends, improve user experience, and enhance the functionality of our services.

To comply with legal obligations: Where necessary, we may use your data to meet regulatory or legal requirements.

Marketing: With your explicit consent, we may send you promotional emails or communications about new services, special offers, or updates. You can unsubscribe at any time.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual necessity: For the performance of a contract with you or to take steps prior to entering into a contract.

Legitimate interests: To improve our services, protect our business, and communicate with our customers.

Consent: For marketing communications or other uses where your consent is required.

Legal obligation: To comply with applicable laws and regulations.

Data Sharing and Transfers

We will not share or sell your personal data to third parties, except in the following situations:

Service providers: We may share your data with trusted third-party service providers who help us deliver our services, including hosting and services supporting HR processes

Legal requirements: Where necessary, we may share your data to comply with legal obligations or respond to lawful requests by public authorities.

Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once your data is no longer required, we will securely delete or anonymize it.

Your​​​​​​​ Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct any inaccurate or incomplete data.

Right to erasure: You have the right to request that we delete your data under certain circumstances.

Right to restrict processing: You can request that we limit how we use your data.

Right to data portability: You can request that we transfer your data to another organization.

Right to object: You have the right to object to certain types of processing, including marketing.

Right to withdraw consent: If we are processing your data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at office@ulansoftware.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies, including Microsoft Clarity, to enhance your experience on our website and to better understand how users interact with our site. Microsoft Clarity is a web analytics tool that helps us track user behavior on our website through session recordings, heatmaps, and other metrics.
This information allows us to improve the design, functionality, and overall user experience of the website by understanding how users navigate and engage with the site.
The use of cookies and Microsoft Clarity is based on your consent, which you can provide through our cookie banner when visiting the website. You can also adjust your cookie settings at any time through your browser settings or our Cookie Policy page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy regularly.

Contact

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy regularly.
Address: Dabrowskiego 42, 50-457, Wrocław, Poland