We're hiring

About the role

You will have an opportunity to join our team as an Account Manager and to have a real impact on the shape of Ulan's customer service. We promise to make space for your ideas and implement them as quickly as possible.

You’ll have challenges such as interacting daily with Ulan customers.

You have to love working with clients, helping them establishing long term relations and develop your knowledge and skills.

Responsibilities

As a Customer Success Team member, you will support our product and marketing team in:

- Establishing long-term relationships with clients and maintaining our high standards of customer service;

- Collecting business requirements, analyzing them and building the best solutions in the projects of your clients;

- Managing your clients’ projects and cooperation with contractors;

- Being the escalation point-of-contact for other relationship and business issues;

- Generating new sales opportunities using our existing accounts;

- Monitoring your clients projects;

- Ensuring on-time renewals and creating expansion opportunities;

- Developing and conducting activities aimed at increasing sales efficiency;

- Actively collaborating with sales, marketing and product teams;

- Supporting and engaging our community members.

Your profile

- Can-do attitude and Strong focus on efficiency;

- Excellent spoken and written English;

- Be independent and have exceptional time management skills;

- SEO experience is a plus;

- Knowledge in the software development process is even a bigger plus;

- be motivated to quickly gain knowledge and develop;

- be interested and motivated to learn about and how to use modern technologies and tools.

Benefits

We strongly believe in continual learning, passion, fun and respectful environment, room for creativity and taking ownership of projects.

- An opportunity to work in an international environment with clients from all over the world;

- Flexible working hours;

- You will work on challenging & fascinating international projects run for hundreds of prestigious customers  from various sectors, countries & industries;

- A historic-style office in the heart of Wrocław, with great coffee and drink, table soccer, and other;

- We will guarantee you great career development opportunities;

- Amazing Ulan team and unique work atmosphere.